Troubleshooting: Recording Meetings

If you’ve started recording a meeting but no audio is coming through or appearing in the waveform, it’s usually caused by device, browser, or operating system settings — even if you’ve already allowed microphone access.
Follow the steps below to help resolve any issues:

Quick Checks

Before diving into system settings, check:
Headphone Is your microphone physically muted?Some headsets and laptops have a hardware mute button or slider.
Microphone Check that you have the right Mic selected?External headsets, Bluetooth devices, webcams, and docks often add extra microphones. If no audio is coming through please check the selected Microphone or try another one from the available list.



Windows

Microphone Volume

One of the most common instances of no audio coming through is when your microphone gets muted or volume set to zero in Windows.
How to check and fix it
    Open Settings
    Go to System → Sound
    Under Input, select your active microphone
    Check Input volume
  • Make sure it’s above 50%
  • Ensure the speaker/mute icon is not muted
    Speak and confirm the input level meter moves
If the volume is set to 0%, Windows will report the microphone as “working” but no audio will be captured.


Microphone Privacy Settings

Some web-browsers may still show permission granted to the Microphone, but Windows will still block the audio.
How to check and fix it
    Open Settings
    Go to Privacy & security → Microphone
    Ensure:
  • Microphone access = ON
  • Let apps access your microphone = ON
  • Let desktop apps access your microphone = ON
If these are off, the browser may show permission granted, but Windows will still block audio.


Disable Exclusive Control

Windows provides a feature that allows some apps to lock the microphone for exclusive control.
How to check and fix it
  • In Sound settings, click More sound settings
  • Go to the Recording tab
  • Right-click your microphone → Properties
  • Open the Advanced tab
  • Uncheck:
  • Check Mark Button Allow applications to take exclusive control of this device
  • Click Apply



MacOS

Microphone Volume

Check the microphone volume as if its set too low audio can effectively be muted from getting through.
How to check and fix it
    System Settings → Sound → Input
    Select the correct microphone
    Check Input volume
  • Ensure it’s not all the way left
  • Speak and confirm the input level bars move
If the bars don’t move, macOS isn’t receiving audio.


Microphone OS Permissions

Some web-browsers may still show permission granted to the Microphone, but Windows will still block the audio.
How to check and fix it
    Open System Settings
    Go to Privacy & Security → Microphone
    Ensure your browser (Chrome, Safari, Edge) is enabled
If it’s off, macOS blocks audio even if the browser says “allowed”.