With Meeting Ally, you’re in control of your organisation’s data including when to delete your account. When you choose to delete your organisation’s Meeting Ally account, all associated information, including team member data, client meetings and file notes are permanently removed from our systems.
Deleting your organisations Meeting Ally account affects all users in your practices team. Ensure your team is across this and you have exported any necessary information before proceeding.
Who can delete the organisation account
Only users with the Administrator role are able to delete the account.
What happens when you delete your organisation account?
The user undertaking the deleting process will see clear warnings and an outline of what will happen. If the user continues to and proceeds with deleting the account:
The user and all users in the organisation will be logged out immediately and no longer able to access the account.
Users will see a toast notification advising of what has happened and that they can no longer login in due to account deletion.
All users are emailed advising them of the deletion request
Future billing is stopped
The 7-day soft delete period starts.
After the 7-day period the account and data are permanently deleted and cannot be restored
What is a soft delete
A soft delete immediately locks your account and schedules it for permanent deletion after a 7-day grace period. During the grace period, administrators can request a restore by contacting meetingally@halosoft.com.au
How to delete your account
Users with the Administrator role can:
Go to Settings > Practice Profile.
Select Delete Account and confirm you wish to proceed in the deletion modal.
All users will be logged out immediately and emailed.
Restoring Your Organisations Account
You can restore a soft-deleted account within 7 days of the original deletion request by simply emailing meetingally@halosoft.com.au.
What is restored
Account is fully restored to its state at the time of deletion. Be aware:
If restored before the billing cancellation date the subscription will be re-activated as normal.
If the account expired during the soft delete period: the account will be in an expired state on restore, and you will see the expired experience until billing is reactivated.
Permanent Deletion (Hard Delete)
After the deletion request (that is, after the 7-day grace period), your account is permanently deleted by our automated process.
What permanent deletion means
Your company account, users, and associated data are removed from Meeting Ally and its systems.
We retain only the minimum required information for compliance and audit purposes (account creation date, company name, Stripe id, user email addresses and roles, datetime and name of the user who requested account deletion).
FAQ
Can any user delete the organisation account?
No. Only administrator level users can delete a Meeting Ally account
Can our account be restored after 7 days?
No. After 7 days, your account and data are permanently deleted and cannot be restored.